Managed Services and Managed Service Providers (MSP’s) are a huge part of the IT world. Most businesses either already work with an MSP or know they should. The most common questions we hear are: What do MSP’s provide, how do they work and why do I need one?
Managed Services are anything you buy (almost always as a subscription) that is used by your organization but managed by someone else. Some good examples might be a Hosted Phone System, Website Hosting, offsite backups, Microsoft 365, Password Management, hosted servers and so much more. The party that is responsible for managing these systems is called a Managed Services Provider. The idea here is that you get all the benefits of using the platform and they take on all the responsibility for making sure it runs correctly. When handled properly, your users are happy and everything is implemented as it should be.