If you use technology, you need support. It is not a question of “if”, but “when” and “how often”. Depending on your environment, support can range from completely managed through a third-party with white-labeled email and phone numbers to 100% in-house with no outside assistance at all.
When choosing the right solution for your organization it is important to weigh the pros and cons of each. While the control and accessibility of in-house support can be strong factors they are typically outweighed by cost, lack of technical diversity, and gaps in systemized management systems. Managed Service Providers like Laughing Rock are design specifically to fill these gaps and provide a consistent, quality experience at an average of 40% less per month than in-house alone. The chart below helps show some of the pros and cons:
There is no magic bullet to support so let’s also look at all the components that any good support structure should encompass.