Are you scared to call your IT provider because you never know what the bill will be? Sick of slow response times and service issues? Never quite sure what is going on with your IT infrastructure?
These are common issues when outsourcing Information Technology services. The solution? Let us work with your team to generate a proactive support plan that fits your needs and your budget.
Our comprehensive service and support plans are designed to grow with your business and give you all the benefits of an in-house IT department without the excessive costs. Here are some of the features included in our standard plans:
- Scheduled onsite appointments: An engineer will be onsite as little as once per month or as often as multiple times per week to deal with employee issues and troubleshooting.
- Unlimited phone, email, and remote support: Call or email as much as you like, we don’t mind!
- Unlimited devices: Printers, plotters, fax machines, PC’s, Macs, servers, smart phones, tablets, etc…*
- Included PC installations: We order your PC, bring it onsite, and install it…all you do is pay for the hardware.
- Free or discounted lab work: Regardless of the plan, it is the best value in hardware maintenance around!
- Server maintenance: We include all standard server maintenance tasks.
- Included project hours: Problems don’t occur on a schedule so we include additional onsite hours every month to plan for the unexpected.
- Network management and monitoring software: Our network management software is free to all of our service plan customers. This helps us to find and resolve problems before you ever know they’re problems.
- Low cost or free night and weekend support: Call anytime day or night and we are there.
These are just some of our core service plan features and all of our service plans are comprehensive meaning you pay one low rate each month. To get a full list of features or to get a customized quote, please contact one of our Engineering Consultants today.